GreatFlorida Umbrella Insurance®

Bianca Jackson

Jul 18, 2025

I’m extremely disappointed with the lack of communication and accountability from Both Gieco & this company. Due to inaccurate customer contact information on their end—which could have easily been corrected months ago after repeated misunderstandings—I was left in the dark and never properly informed about key updates. Each month, more documentation was suddenly required, yet no one took the time to reach out or treat the situation with urgency I felt like I had to constantly bombard the supervisors. To make matters worse, I was charged a reverse fee following a price increase I was never made aware of. I have clear visual documentation showing the original price On The GEICO App, which is what I based my payment auto amount on. Which ended in the Phoebe return for not enough money in the account when I wasn’t aware of an increase for the auto pay. Despite this, multiple representatives claimed there was “nothing that could be done.” As a paying customer who has continuously supported this company, I feel completely ripped off and disregarded. It’s unacceptable that I’m left to deal with the consequences of poor communication and a lack of transparency. Something needs to be done, and I strongly urge Gieco to train their third-party agents more thoroughly and implement better systems for customer communication and price notifications. I expected better. Thank you for the staff that tried their best to help understand even though my situation wasn’t resolved You deserve better training and you are appreciated for all that you tried to do with the capacity you knew how to.

Mariela Calderon

Jun 15, 2025

(Translated by Google) The entire team, especially Ms. Nerza, provides you with excellent care, knowledge of the subject, dedication, and guidance regarding your case and what you need. (Original) Todo el equipo en especial laSra Nerza te brindan una Excelente atención, conocimiento en la materia, dedicación y orientación con respecto a tu caso y lo que necesitas.

Ana Gomez

Jun 10, 2025

(Translated by Google) Very good service, very friendly (Original) Muy buena atencion muy amable

Shirley Grey

Jun 10, 2025

If you want Great Customer service, and great car insurance, then Great Florida Insurance is the place to go to. I had the pleasure of meeting with Nerza today, Omg she's a Gem. She helped me get a fantastic quote for my car insurance. Her customer service skills & her professionalism was totally amazing. Also Ms. Jeanette was awesome very kind. I'm so glad I was recommended to come here. I wish I new about this place sooner but,better late than never.😊 Thank you again Nerza.🙏. Thank you GFI.👍

Ivanny Urquiza

May 29, 2025

(Translated by Google) Thank you for the service of our friend Nerza, blessings. (Original) Gracias por servicio de la compañerita Nerza bendiciones.

Rachel Calixto

May 07, 2025

(Translated by Google) Marvelous (Original) Maravilloso

Alex Aspinall

May 05, 2025

Customer did not leave a comment...

pedro pimentel

Apr 30, 2025

Customer did not leave a comment...

Belinda Carrillo

Apr 18, 2025

Nerza helped us very patiently and nicely!!

Latifah Ferron

Mar 18, 2025

Ms. Jeannette at Greater Florida Palm Bay office is truly a gem! She not only helped me secure a reasonable policy, but her warmth and compassion throughout the entire process was the reassurance I needed. Thank you, Jeannette!